When we're in the thick of delivering for our clients, it's not often we take a step back and consider what the experience of working with us is like for our clients, candidates for our jobs, investors or any other external audience.

As an external critical eye, I can run through those processes mapping the steps, the touchpoints and the communications to make sure they're all on brand, consistent and correct.

This could include things like:

• Checking over your website to assess it's speed, quality and search engine optimisation (SEO)
  
• Applying for a job and reviewing the steps, the process and the messaging at every point.
• Making suggestions for improvements and quick wins
• Running a comparative analysis against your main competitors.